faq
- what’s your shelf life?
our mallows have a shelf life of at least 2 months and teacakes have a shelf life of 6 weeks- we whip up mallows fresh each week.
- how does delivery work?
We like to get our marshmallows to you as swiftly (and sweetly) as possible!
✨ Standard Delivery with Royal Mail is just £3.25
✨ Feeling fancy? Choose Express Delivery for £4.99 and we’ll get them to you even faster.
if you entered your email address then you should receive regular updates on your order -if you could possibly check in with the courier before getting in touch with us about delivery that would be unbelievably appreciated - but we will always help you if there is an issue.
we cannot send to europe at the moment- we're so sorry
we don't currently ship to the usa or australia - it's just too expensive for both us and you, we're sorry!
-can I select a future delivery date? of course! please just use the calendar to select a future delivery week and we'll ensure it arrives during that week.
- can I send to multiple addresses?
of course! We’ve come up with a super simple way to send gifts to multiple addresses (including a free gift card ) with just one invoice. get in touch and leave the rest to us!
- do you send a receipt with the orders?
no! we send each order as if it's a gift. it will be wrapped with a gift card and won't have any prices or receipts. please leave your name if you want the recipient to know it's from you.
- can I pick up from your bakery?
yup! If you fancy picking up directly from our lovely Leeds Bakery just select ‘click and collect’ and we’ll make sure your order is packed up and ready for you.
- do your products contain any allergens?
we’re a BRC certified bakery which means we take our allergens pretty seriously. Currently the allergens in our bakery are nuts, diary, wheat and soya. All our mallows are dairy, gluten and egg white free. Our teacakes can contain wheat, nuts, dairy and soya. If you have a serious allergy please check on each product page.
- can I add a gift card?
absolutely! we’ve created a selection of cute gold foiled cards for different occasions from birthdays to leaving cards. On checkout select the card you would like and tell us your message- we’ll handwrite it and add it to your order.
- what are your mallows made from?
fruit, sugar, organic herbs and spices and set using fish gelatine. our marshmallows are egg free, dairy free, gluten free and fat free. the lower sugar content of our marshmallows is specifically created to allow a better toasting experience. our vegan version contains vegan gelatine you can find the full nutritional information for each flavour in our shop.
- how should i store them?
we recommend storing them in a cool, dark place and at max temp. of 21c. they’re a little delicate though so don’t pop them next to any strong flavours.
- what size are your mallows?
our signature large mallows are a lil' bit bigger than you might be used to and can be eaten in around 3 delicious bites.